The strength of our team comes from respecting our differences and our mutual trust. We believe that – in the end – it’s always the extraordinary efforts of our team members working together, that makes great things happen.
Smile – We are on stage. Always maintain positive eye contact and body language. Use a courteous vocabulary with our guests – use words like “My pleasure,” “Certainly,” “I’ll be happy to,” and “Good Morning.”
Be confident. Never say “I don’t know,” rather find a solution.
Commitment. Instant guest appeasement is the responsibility of every team member. Whoever receives a complaint will own it, resolve it, and record it.
Treat our guests as a first time visitor in your home. Use our guest’s name if and when possible. Anticipate their needs. Seek to surprise and delight them.
Cordially escort our guests to their desired location rather than pointing out directions to another area of the dealership.
Actively listen to our internal and external guests for opportunities to add value while exceeding expectations.
Consciously seek ways to recognize the extraordinary efforts of others. Catch people doing things right.
Take pride in and care for your personal appearance and demeanor. We are all responsible for conveying a professional image.
Be an ambassador of the dealership in and outside the workplace. Always talk positively. Communicate any challenges to the appropriate person.
We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish.
We offer a rigorous training program and opportunities in Sales, Service, Business Development, Finance, and Management. View positions within these departments using the tabs below.