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At Mercedes-Benz of Portland we know losing your keys can be a frustrating experience. Our service and parts teams are here to help you get back on the road as quickly as possible and put the keys back in your hands.
Your Mercedes-Benz keys are much more advanced than the keys on vehicles from just a decade ago. These modern smart keys are specifically programmed to the VIN of your vehicle and must be synchronized/programmed by the dealer before use. Only an authorized Mercedes-Benz dealership can order and program your new key to work with your vehicle.
For the protection of our customers and their vehicles, Mercedes-Benz requires the following documentation when ordering or receiving keys:
If you have questions regarding key replacement, please browse some common questions below. If you need further assistance, reach out to our helpful service team and we will get you on your way.